Privacy Policy

1. Introduction

This privacy policy governs all visitors, users and booking customers accessing our website and utilising private photography studio rental services operated by RHMSTAYS LTD. This policy takes immediate effect upon any website browsing or booking submission action.

We fully comply with United Kingdom data protection legislation when collecting, storing and processing all personal identifiable information submitted to our platform. This document clearly outlines data collection rules, storage retention periods, data usage scope, security safeguards and your legal data rights as a customer.

2. Personal Data We Collect

We only collect necessary personal information required to complete studio rental booking and service delivery.

2.1 Voluntary Booking Information

• Full legal name of the booking party
• Active email address for booking confirmation
• Contact telephone number for onsite communication
• Selected studio type, booking date and time duration
• Optional customer notes for studio usage arrangement

2.2 Automatic Technical Data

Anonymous technical data is automatically logged for website security and operational stability, with no personal tracking stored long-term.

• Device browser and system information
• Website browsing session records
• Anonymous masked IP address
• Temporary session cookie data

3. Legal Basis for Data Processing

All data processing activities are based on valid legal grounds under UK data protection regulations:

• Contract Performance: Data processing required to execute your studio rental service agreement.
• Legitimate Business Interest: Secure website operation, fraud prevention and customer service improvement.

4. How We Use Your Data

• Verify and confirm all studio space reservation bookings
• Send official booking confirmation and studio access instructions
• Respond to customer enquiries and support requests
• Maintain accurate internal booking scheduling records
• Prevent fraudulent or unauthorised booking behaviour

We will never sell, rent or distribute your personal data to any third-party marketing organisations.

5. Data Retention Periods (Fixed Term)

All personal data is retained only for a fixed minimum period and permanently erased upon expiry:

• Completed booking records: Retained for 24 months after studio visit date
• Website technical logs: Automatically deleted after 90 days
• Customer support records: Retained for 18 months after enquiry closure
• Abandoned booking drafts: Auto-purged after 7 days

6. Data Security

We maintain high-standard technical and administrative security measures to protect all stored personal data, including encrypted transmission, restricted staff access and regular security audits.

7. Third-Party Processors

We only utilise limited, compliant third-party service providers for website hosting, email delivery and booking system operation. All processors are bound by strict data protection agreements and cannot reuse your personal information.

8. Your Data Protection Rights

You have the right to access, correct, restrict or request deletion of your personal data held by our company. All legitimate requests will be responded to within 30 calendar days.

9. Cookie Policy

This website only uses essential functional session cookies to maintain booking form progress. No tracking cookies, advertising cookies or analytical monitoring cookies are deployed.

10. Policy Updates

This privacy policy may be updated occasionally to comply with legal and operational changes. All updates take immediate effect upon public publication on the official website.

11. Contact Information